Frequently Asked Questions
Discover everything you need to know about Chantecaille's botanical beauty and luxury skincare.
Are Chantecaille products tested on animals?
No, Chantecaille is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell our products in countries where animal testing is required by law.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or unused condition to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your products vegan?
Many of our products are vegan; however, some items may contain ingredients like beeswax or carmine. You can find a full list of ingredients and vegan-friendly icons on each individual product page.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.