Returns & Exchanges
Chantecaille is committed to providing our customers with the highest quality botanical skincare and cosmetics. If you are not completely satisfied with your online purchase, we accept returns of unopened or gently used products within 30 days of delivery.
Initiate Your Return
Visit our online Returns Portal or contact our Customer Service team to provide your order number and the items you wish to return.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all products are securely padded to prevent damage during transit.
Affix Shipping Label
Download and print your prepaid return shipping label provided by our portal and securely attach it to the exterior of your return package.
Refund Processing
Once your return is received and inspected at our warehouse, a refund will be issued to your original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing